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Privacy Policy

 

Effective Date: 27/04/2025

 

Last Updated: 29/04/2025

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At NirvanaMindCare.com, your privacy is of the utmost importance to us. This Privacy Policy describes how we collect, use, store, and disclose your personal and health-related information when you access or use our platform and services.

By using NirvanaMindCare.com, you agree to the terms of this Privacy Policy.

1. Information We Collect

a. Personal Information

  • Full name

  • Email address

  • Phone number

  • Age, gender, and location

  • Billing and payment details

  • Government ID (if required for verification)

b. Health-Related Information

  • Presenting complaints and medical history

  • Medication and treatment records

  • Session notes (if entered by the Provider)

  • Any documents you upload or share

c. Usage Data

  • Device type and browser

  • IP address and location

  • Pages visited, time spent, and activity logs

2. How We Use Your Information

We use your information to:

  • Book and manage appointments with Providers

  • Deliver mental health services

  • Provide customer support and notify you about appointments or updates

  • Improve our platform and user experience

  • Comply with legal obligations and protect against misuse

3. Data Sharing and Disclosure

We do not sell or rent your information to third parties.

Your data may be shared:

  • With your chosen mental health professional(s) for the purpose of providing services

  • With third-party service providers (e.g., payment gateways, cloud storage) under strict confidentiality agreements

  • When required by law or government authorities (e.g., in case of threats to life, legal investigations, or court orders)

4. Confidentiality of Health Information

All health data shared via NirvanaMindCare.com is considered sensitive personal data and is handled in accordance with the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, under the IT Act, 2000.

5. Data Security

We implement reasonable and appropriate security measures to protect your data, including:

  • SSL encryption

  • Two-factor authentication for Providers

  • Role-based access control

  • Secure data storage with regular backups

However, no system is completely immune to breaches. In the event of a data breach, we will notify affected users and take necessary remedial action as per applicable laws.

6. Your Rights

You have the right to:

  • Access the personal data we hold about you

  • Request correction or deletion of inaccurate information

  • Withdraw consent at any time (except where processing is required by law or necessary for service delivery)

To exercise any of these rights, please email us at support@nirvanamindcare.com.

7. Data Retention

We retain your data only for as long as necessary:

  • For the purpose it was collected

  • As required by medical regulations or legal obligations

  • For internal record-keeping and dispute resolution

You may request earlier deletion of your data, except where retention is legally mandated.

8. Cookies and Tracking Technologies

We use cookies and similar tools to:

  • Keep you logged in

  • Personalize your experience

  • Analyze site usage

You can manage cookies through your browser settings. Disabling them may affect platform functionality.

9. Children’s Privacy

Our services are intended for users above 18 years of age.

For minors, a parent or guardian must provide consent and supervise usage.

10. Changes to This Policy

We may update this Privacy Policy occasionally.

The "Last Updated" date will reflect the most recent revision. Continued use of the platform implies acceptance of changes.

11. Contact Us

If you have questions or concerns about this Privacy Policy, contact us at:

📧 support@nirvanamindcare.com

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